Terminal Practice Run Registration
Take a practice run before your journey. Complete the details below to register for your visit.
Before you travel
Find helpful information on notifying your airline, travelling with battery-powered wheelchairs, and visiting the terminal ahead of your flight to get familiar with the airport experience.
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On this page
Inform Your Airline
If you require assistance while travelling, we recommend you contact your airline at least 48 hours before your flight to discuss yours or your travelling companion’s specific needs. This ensures you will have the right support at the airport and during your flight.
Here are the contact details of the major airlines that fly from Gold Coast Airport.
If you require assistance or do not fly often then we suggest arriving about 2 hours before your flight. This gives you plenty of time to check-in and go through security screening, helping you have a more relaxing time.
Battery-powered Wheelchairs
If you use a battery-powered wheelchair or mobility aid, you need to notify and discuss with your airline as early as possible before your flight. You need to allow enough time before boarding to prepare your wheelchair to be carried safely in the baggage hold of the aircraft. You should carry details of the type of battery in use (non-spillable (Gel type or Sealed Lead Acid) or Lithium-ion battery), and if your mobility aid is collapsible, as well as its dimensions.
For safety reasons, the carriage of battery-powered wheelchairs and mobility aids by airlines is regulated under national and international laws. Batteries generally cannot be carried in an aircraft’s baggage hold, however there are exceptions for battery-powered wheelchairs, provided the battery and mobility aid meet the airline’s requirements.
Learn more about travelling with battery-powered wheelchairs here.
Terminal Practice Run
Some travellers may find it helpful to visit Gold Coast Airport ahead of their travel date to familiarise themselves with the sights, sounds and smells of the airport environment. A Terminal Practice Run is a great way to get comfortable, and we encourage you to visit at a time that works best for you, keeping in mind that we’re open from 4am to 11pm every day.
No boarding pass? No problem! You can experience most of the passenger journey. From Check-in and Security Screening to the Domestic Departure Lounge, even if you're not flying that day.
Complimentary Parking
Enjoy complimentary parking for up to one hour, available for non-travellers. Just keep in mind that proof of future travel may be required.
Terminal Practice Runs are self-guided, so you can take your time and explore at your own pace. While you won't be accompanied by our team, Gold Coast Airport Ambassadors are available at the Information Desk and can provide a sunflower lanyard upon request.
Gold Coast Airport is primarily a single-level facility, making it easy to navigate. For your convenience, we’ve also included point-to-point transfer distances.
| From | To | Journey Distance (metre) |
|---|---|---|
| Arrivals Entrance | Domestic Baggage Reclaim | 50 to 124 |
| Domestic Baggage Reclaim | Taxi Rank | 150 to 200 |
| Check-in Counters | Check-in Counters | 50 to 225 |
| Check-in Counters | Main Security Screening | 100 to 175 |
| Check-in Counters | Domestic Departures Lounge | 150 to 250 |
| Check-in Counters | International Security Screening Point | 350 to 450 |
Need Help?
Got questions about your journey through Gold Coast Airport? We've gathered the top FAQs to help you cruise through the terminal with ease.
Where can I find information for passengers requiring assistance?
Gold Coast Airport is committed to providing a comfortable and accessible experience. Please advise your airline when booking or before travel if you need assistance.
Visit our Accessibility page for details.
What support is available for passengers with hidden disabilities?
Gold Coast Airport’s Hidden Disabilities Program includes the sunflower lanyard, sensory maps, communication boards, quiet rooms inside the airport, and more. Visit our Hidden Disabilities page to learn more.
Does Gold Coast Airport have a Changing Places facility?
Yes. An Adult Accessible Change Facility (AACF) is available after security screening in the Domestic Departures Lounge, opposite Boarding Gate 12.
The facility includes:
- A height-adjustable adult-sized change table
- Ceiling track hoist for easy transfers
- Centrally located peninsular toilet
- Privacy screen, grab rails, sensor lighting, and an accessible shower
- Ample space for a traveller with a disability and up to two carers
This facility is designed to support travellers with high physical support needs and their carers.
